Ordering custom illuminated décor is a little different from ordering off-the-shelf products — and we want the process to feel easy and transparent from start to finish. Here are the questions we hear most often.
Send us an email outlining your needs — the type of product you’re interested in, your event date, your table count, and any sizing questions you have. We’ll come back to you with a detailed quote that includes shipping costs to your office or venue.
There is no minimum order. We work with clients on runs of any size, from a handful of pieces for an intimate event to hundreds for a full ballroom installation. Pricing decreases at quantities of 25 and above.
We make it easy. Once your order is confirmed, we send you a template sized specifically to your product. You populate the template with your artwork and send it back to us for production. We work in Adobe Illustrator and can open most standard file formats including PDF, AI, and high-resolution PNG. We are not able to work with Canva files directly, though most Canva designs can be exported as a PDF for our use. If you need help adapting your artwork to the template, we offer design assistance at $100 per hour.
We require a minimum of 4 weeks from the approval of your artwork to guarantee delivery before your event. Every job is unique, and events are always time-sensitive — we work carefully through every detail to ensure the highest quality result. If you’re working with a tighter timeline, reach out and we’ll do our best to accommodate you.
Yes. For orders placed less than 4 weeks before your required delivery date, we apply a 30% rush fee. This reflects the additional resources required to prioritize your order and ensure it arrives on time without compromising quality.
We don’t include lights with orders, as every event has specific lighting needs and preferences. We’re happy to send you links to our recommended options — both single-use and rechargeable — so you can choose what works best for your budget and setup. One important note: never use real candles inside any Illuminaria product.
Absolutely. Your centerpieces or columns don’t need to feature the same artwork — you can mix designs, colors, and graphics within a single order. Orders with more than 8 distinct designs will incur an additional setup fee.
To keep shipping costs as low as possible, our open shades and large columns ship flat. Assembly is simple — remove the adhesive liner, connect the two sides, and your piece is ready. Large square shades ship with their interior frames included; a little fine-tuning on-site ensures the corners are perfectly even.
Our closed centerpieces ship fully assembled and ready to place on your tables. Simply add your LED puck light and you’re done.
Standing columns ship as a kit in two boxes — one containing the column sides, and one containing the interior framework. Both boxes include clear assembly instructions, and the process is straightforward for both round and square column formats.
If your venue has an on-site AV or lighting supplier, ask them about Cube Echo wireless LED lights — they’re a standard event industry product and our columns are designed to fit around them perfectly. Simply have your supplier place them on the floor inside the columns.
If you don’t have a lighting contract, we can send you links to LED par can fixtures that are easy to source and set up yourself.
We’re always happy to talk through your event and help you find the right solution. Reach out anytime — that’s what we’re here for.